Refund Policy Welcome to the official site for TopSpeed: Drag & Fast Racing. We’re dedicated to delivering high-octane gameplay and a smooth experience both on the road and off. This refund policy outlines how we handle payments, digital goods, and refund requests made through our platform. Please review this information before completing any purchases. 1. Digital Goods and In-Game Content All purchases of in-game content — including vehicles, customization packs, performance upgrades, premium currency, garage expansions, or race tickets — are considered non-refundable once delivered to your account. Because digital items are accessible immediately upon purchase and may provide instant in-game benefits, they cannot be returned, exchanged, or revoked. 2. Accidental Transactions If you believe a purchase was made unintentionally, we encourage you to contact our support team without delay. While refunds for such cases are not guaranteed, we will assess each request individually, based on: Whether the content has been used or applied The time that has passed since the transaction Your account’s prior refund activity or misuse patterns In some cases, we may offer a refund or in-game credit at our discretion. 3. Subscription Services (if applicable) Should the platform offer recurring membership services (e.g., exclusive car access, premium racing events, or bonus multipliers), the following terms apply: Subscriptions can be canceled anytime through your account settings No partial refunds will be issued for remaining days in a billing period Access continues until the current cycle ends after cancellation If you were billed in error or experienced a duplicate charge, reach out to our team for prompt assistance. 4. Technical Problems and Missing Purchases If you completed a payment but didn’t receive the item or currency, please contact support with: Proof of purchase (receipt or confirmation) Description of the missing content Your player ID or username We’ll investigate and aim to resolve the issue through either delivery of the missing content or an appropriate alternative. 5. Unauthorized Payments If a transaction was made without your knowledge or consent, inform us immediately. We may temporarily lock the affected account for security while verifying the situation. If the claim is verified, a refund may be issued. However, repeated or suspicious refund activity may lead to permanent restrictions. 6. Payments Through External Platforms Purchases made via external stores (e.g., Apple App Store, Google Play, or other third-party providers) are subject to their own refund policies. We cannot directly intervene or issue refunds for payments processed outside our system. Please follow the procedures of the store where the payment was made. 7. Payment Disputes and Chargebacks Initiating a chargeback without first contacting our team may result in temporary account suspension or access restrictions. Many issues can be resolved quickly with our help — we strongly recommend contacting us first to avoid unnecessary delays.